You can feel confident in approaching suppliers, professional services and traders featured on this 'free to use' website. Not only has Age Concern Business Directory Ltd. carried out checks on every company / trader, our staff also monitor customer feedback and will step in to mediate should a customer and supplier be unable to resolve a problem. Most importantly, every company / trader has agreed to uphold our "Customer Charter" which stipulates that they will:

• Deal professionally and courteously with all customers
• Acknowledge customers' orders /enquiries within five working days of receipt
• Inform customers of all key stages of order /contract fulfilment, where appropriate
• Commence and complete work /order fulfilment on the agreed dates, as far as possible, and advise the customer immediately of any unavoidable variations
• Provide written quotations / estimates where appropriate
• Provide products / services that best meet customers' needs, at competitive prices
• Ensure services /work /products comply with pre-defined specifications
• Provide efficient and responsive after sales services, where appropriate
• Deal promptly and appropriately with customer complaints, concerns or queries
• Comply with all laws, statutory regulations and other regulations (e.g. Building Regulations), where appropriate
• Use only staff having appropriate skills and holding recognised qualifications in providing professional or technical services or in selling specialist products (e.g. mobility scooters, etc.)
• Ensure the protection of personal data and all other information concerning customers
• Provide a safe and clean working environment at the company / trade premises and, where appropriate, when undertaking work within customers' homes
• Maintain adequate employers and public liability insurance and provide such information to customers where appropriate
• Ensure that all staff, other companies within the group, sub-contractors and other relevant companies and individuals adhere to these standards at all times when dealing with customers.

Age Concern Business Directory has tried to do all the hard work, saving you time and money. We have selected local and national suppliers, professional services and traders, all carefully checked, who work in your area and who have agreed to adhere to our Customer Charter.